Colgate Careers

Responsibilities:

1. Phone Sales: Reach out to potential customers through phone calls to promote and sell Colgate products. Present product features and benefits to customers and answer their inquiries effectively. Use persuasive selling techniques to engage customers and close sales.
2. Product Knowledge: Develop a thorough understanding of Colgate products, including their features, benefits, and usage. Stay updated with new product launches and changes in product offerings. Articulate product information accurately and confidently to customers.
3. Customer Relationship Management: Build and maintain positive relationships with customers through effective communication and personalized service. Understand customer needs and recommend suitable products based on their requirements. Address customer concerns and provide appropriate solutions.
4. Sales Target Achievement: Meet or exceed assigned sales targets and objectives. Work towards achieving individual and team sales goals. Maintain a high level of productivity and proactively seek sales opportunities. Keep track of sales activities and report progress regularly.
5. Sales Support: Collaborate with internal teams, such as marketing and customer service, to ensure smooth order processing and customer satisfaction. Coordinate with team members to share market insights and best practices. Provide feedback on customer preferences and market trends to assist in product development and improvement.
6. Customer Data Management: Accurately record customer information, sales interactions, and transactions in the company's database or CRM system. Update customer profiles and maintain data integrity. Utilize customer data for effective follow-ups and future sales activities.
7. Professional Development: Stay updated with industry trends, sales techniques, and product knowledge. Participate in sales training programs and workshops to enhance selling skills. Seek feedback from supervisors and implement suggestions for continuous improvement.

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Qualifications:

• High school diploma or equivalent qualification. A bachelor's degree is a plus.
• Proven experience in phone sales or telemarketing, preferably in a similar industry.
• Excellent verbal communication and interpersonal skills.
• Strong persuasion and negotiation abilities.
• Result-oriented mindset with a focus on achieving sales targets.
• Customer-oriented approach with a proactive attitude.
• Ability to handle objections and resolve customer concerns.
• Good organizational and time management skills.
• Proficiency in using computer systems and CRM software.
• Familiarity with oral care products or FMCG industry is desirable.
• Fluency in regional languages or additional languages is an advantage.