Vistara Recruitment 2023

We are looking for a highly motivated and experienced Concierge to join our team. The ideal candidate will have a strong understanding of customer service principles and practices, as well as the ability to provide excellent customer service to Vistara's passengers. The successful candidate will be responsible for providing pre-flight and post-flight assistance to passengers, as well as handling customer inquiries and complaints.

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Responsibilities:

• Provide pre-flight and post-flight assistance to passengers.
• Handle customer inquiries and complaints.
• Compile and maintain passenger information.
• Coordinate with other departments to ensure the smooth operation of the concierge desk.
• Stay up-to-date on Vistara's policies and procedures.

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Skills:

• Strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to handle customer inquiries and complaints in a calm and professional manner.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Bilingual (English and Hindi) preferred.