Mother Dairy Recruitment 2023

Department: Operations

Reports To: Senior Manager, Operations

Summary:

The Project Manager is responsible for the planning, execution, and control of projects at Mother Dairy. This includes developing project plans, managing budgets, and ensuring that projects are completed on time, within budget, and to the required quality standards. The Project Manager must also be able to work effectively with cross-functional teams and stakeholders to ensure the successful delivery of projects.

Mother Dairy Careers

• Responsibilities:
  1. Interact with customers in a courteous and professional manner, ensuring their needs are met effectively and efficiently.
  2. Provide accurate information about our products, services, and promotions to customers.
  3. Handle incoming customer inquiries through various channels such as phone calls, emails, and social media platforms.
  4. Identify and assess customers' needs to provide appropriate solutions and recommendations.
  5. Resolve customer complaints or concerns in a calm and diplomatic manner, aiming for a satisfactory resolution.
  6. Escalate complex or unresolved issues to the relevant department or supervisor for further assistance.
  7. Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
  8. Collaborate with cross-functional teams to address customer issues promptly and ensure a seamless customer experience.
  9. Stay up-to-date with product knowledge and company policies to provide accurate and reliable information to customers.
  10. Continuously strive to improve customer service skills and knowledge through training and self-development initiatives.
  11. Develop and manage project plans.
  12. Estimate project budgets and track expenses.
  13. Manage project risks and issues.
  14. Communicate with project stakeholders.
  15. Coordinate with cross-functional teams.
  16. Ensure that projects are completed on time, within budget, and to the required quality standards.
  17. Document project results and lessons learned.

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Mother Dairy Jobs Near Me

Skills:

1. • Strong project management skills.
   • Excellent communication and interpersonal skills.
   • Ability to work independently and as part of a team.
   • Ability to work under pressure and meet deadlines.
   • Proficiency in Microsoft Office Suite.
   • Experience with project management software.

   Qualifications:

   • Bachelor's degree in engineering, business, or a related field.
   • 3+ years of experience in project management.
   • Strong understanding of project management principles and best practices.
   • Experience with a variety of project management tools and techniques.
   • Experience in the food industry is a plus.