Mother Dairy Recruitment 2023

Job Description: As a Customer Service Representative at Mother Dairy, you will play a vital role in ensuring the highest level of customer satisfaction. You will be responsible for providing exceptional service to our valued customers, addressing their queries, and resolving any issues they may encounter. This position requires a friendly and professional demeanor, excellent communication skills, and the ability to work in a fast-paced environment.

Mother Dairy Careers

• Responsibilities:
  1. Interact with customers in a courteous and professional manner, ensuring their needs are met effectively and efficiently.
  2. Provide accurate information about our products, services, and promotions to customers.
  3. Handle incoming customer inquiries through various channels such as phone calls, emails, and social media platforms.
  4. Identify and assess customers' needs to provide appropriate solutions and recommendations.
  5. Resolve customer complaints or concerns in a calm and diplomatic manner, aiming for a satisfactory resolution.
  6. Escalate complex or unresolved issues to the relevant department or supervisor for further assistance.
  7. Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
  8. Collaborate with cross-functional teams to address customer issues promptly and ensure a seamless customer experience.
  9. Stay up-to-date with product knowledge and company policies to provide accurate and reliable information to customers.
  10. Continuously strive to improve customer service skills and knowledge through training and self-development initiatives.

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Mother Dairy Jobs Near Me

Skills:

1. Excellent verbal and written communication skills in [insert relevant languages].
2. Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships.
3. Active listening skills to understand customer needs and concerns effectively.
4. Problem-solving abilities to identify and resolve issues in a timely manner.
5. Ability to multitask and prioritize tasks in a fast-paced environment.
6. Proficient computer skills, including knowledge of CRM software and MS Office Suite.
7. Patience and empathy to handle difficult customer situations with professionalism.
8. Attention to detail and accuracy in maintaining customer records and processing transactions.

Qualifications:

1. High school diploma or equivalent.
2. Prior experience in customer service or a related field is preferred but not mandatory.
3. Strong command of written and spoken [insert relevant languages].
4. Familiarity with basic computer applications and customer service tools.

Experience as a Fresher: We welcome fresh graduates who possess excellent communication skills and a passion for delivering outstanding customer service. While prior experience is not mandatory, any relevant experience gained through internships, part-time jobs, or volunteering would be advantageous. Training will be provided to familiarize you with our products, services, and customer service practices.