Microsoft Recruitment 2023

The Call Center Representative is responsible for providing customer service to Microsoft customers via phone, email, and chat. This includes answering questions, resolving issues, and providing technical support. The Call Center Representative also works to ensure that customers are satisfied with their experience and that they have the information they need.

Microsoft Careers

Essential Duties and Responsibilities:

• Answer customer inquiries via phone, email, and chat.
• Resolve customer issues and concerns.
• Provide technical support to customers.
• Document customer interactions in a CRM system.
• Work with other departments to resolve complex customer issues.
• Stay up-to-date on Microsoft products and services.
• Other duties as assigned.

Microsoft Jobs Near Me

• • Qualifications:
    • High school diploma or equivalent.
    • 1+ years of experience in a customer service role.
    • Excellent communication skills, both verbal and written.
    • Strong technical aptitude.
    • Ability to work independently and as part of a team.
    • Ability to handle stressful situations calmly and professionally.
    • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
    • Experience with CRM systems.