Flipkart Careers 2023

The Help Desk Technician (Fresher) is responsible for providing technical support to Flipkart employees and customers. This includes tasks such as troubleshooting computer problems, answering technical questions, and resolving customer issues. This is an entry-level position that offers the opportunity to learn about help desk principles and practices and gain experience in a leading Indian e-commerce company.

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Responsibilities:

• Provide technical support to Flipkart employees and customers
• Troubleshoot computer problems and resolve them in a timely and efficient manner
• Answer technical questions and provide information about Flipkart products and services
• Document and track customer interactions
• Escalate complex issues to higher-level support personnel
• Stay up-to-date on Flipkart products and technologies

Flipkart Careers

Skills:

• Excellent customer service skills
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite and remote support software
• Ability to learn quickly and adapt to new technologies