Dabur Recruitment 2023

Job Description: As a Customer Care Agent at Dabur, you will be the first point of contact for our valued customers, providing exceptional service and support. Your role will involve addressing customer inquiries, resolving issues, and ensuring their satisfaction with our products and services. This position requires excellent communication skills, a customer-centric approach, and the ability to handle customer interactions with professionalism and empathy.

Dabur Careers

Responsibilities:

• Serve as the primary contact for customers, handling incoming inquiries through various channels such as phone calls, emails, and social media platforms.
• Respond to customer queries promptly and professionally, providing accurate information about Dabur products, promotions, and services.
• Assist customers in troubleshooting product-related issues, providing step-by-step guidance and solutions.
• Resolve customer complaints or concerns in a courteous and empathetic manner, aiming for a satisfactory resolution.
• Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
• Maintain accurate and detailed records of customer interactions and transactions in the CRM system.
• Collaborate with cross-functional teams to address customer issues promptly and ensure a seamless customer experience.
• Keep abreast of product knowledge and stay updated with changes in policies and procedures to provide accurate and reliable information to customers.
• Identify opportunities to enhance customer satisfaction and loyalty, providing feedback and suggestions to improve processes and services.
• Adhere to company guidelines and policies to ensure consistent and high-quality customer service.

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Skills:

• Skills:
  1. Excellent verbal and written communication skills to interact effectively with customers.
  2. Strong customer service and problem-solving abilities to address inquiries and resolve issues.
  3. Active listening skills to understand customer needs and concerns.
  4. Empathy and patience to handle difficult customer situations with professionalism.
  5. Ability to multitask and prioritize tasks in a fast-paced environment.
  6. Proficiency in using CRM software and other customer service tools.
  7. Strong attention to detail in maintaining accurate customer records and processing transactions.
  8. Adaptability and resilience to handle challenging customer interactions.